If you think you have, or someone you know has, experienced a hate crime, there is a variety of support options available to both students and staff.

  • Equality, Diversity and Inclusion. The University of Central Lancashire (UCLan) is an Organisation that welcomes and celebrates diversity, a commitment reflected in the shared values of those who work and study with us. Our vision is to strengthen our culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported.

For students

  • Your School. If you are a student, you can talk to your academic adviser who will advise on how you can be referred to the Counselling, Mental Health and Wellbeing team.
  • The <i> is the student information and support centre who provide all students with a high-quality information and support service. If your query is more specialist, they will help you as much as they can before referring you directly to the team who can help. Find them on the ground floor of the Library.
  • The Student Wellbeing Service can help students experiencing a range of difficulties that are affecting their wellbeing. They offer a confidential, professional service, ensuring that students receive personal support, recognising people as individuals, all with different needs.
  • UCLan Students' Union Advice and Representation Centre. This is a free, confidential, impartial service where students can get advice and information on academic and personal issues, including advice on procedures and representation at hearings. The Advice and Representation Centre is also a third party Hate Crime reporting centre and works with Lancashire Constabulary and True Vision. Reporting incidents helps the police to know the hot spots for this type of crime. Even anonymous reports can help focus police resources to tackle the issue and students are urged to come forward for support if they are a victim or have witnessed an incident.
  • The Inclusive Support Service  The University’s dedicated Inclusive Support Advisors can provide advice, guidance, and support to staff and students about a range of practical adjustments to your work or studies.
  • The Mediation Service The University's Mediation Service offers an alternative dispute resolution approach; it is confidential and can help resolve a disagreement or conflict, with a colleague in the work place or a fellow student.
  • Residences Team. If you are a student in Halls, each residence has a team of Residence Officers and Assistant Residences Officer. The team can provide you with assistance and support to make your time with us an enjoyable one.
  • Extenuating Circumstances. If you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances.

For staff

  • Hate Crime is contrary to the Dignity at Work procedure. You might like to have a read of this to discover more about the procedure including some formal and informal actions that you can take.
  • Human Resource Contacts If you are a member of staff or manager your HR partner will be able to identify the support that’s available for you.
  • Trade Unions There are three trade unions that represent staff at the University: Unison, Unite and UCU.
  • Staff Network Groups. The University has a number of staff network groups which you can view on the staff Intranet through clicking the link. These groups provide a forum for staff to discuss issues of mutual interest and the ability to raise issues in a safe environment. They can help new staff settle in, provide networking opportunities across departments and also increase staff knowledge of the University's activities.
  • Counselling. It’s important that you take care of yourself. The Staff Counselling Service offers a confidential, accessible counselling service to all its employees, in line with the University's mission statement and policies . If you are a member of staff, you can email the Staff Counselling service to request an appointment.

Other sources of support

  • Citizens Advice provides some useful information on the different types of harassment and hate crime people may experience including disability hate crime, racist and religious hate crime, sexual harassment, and sexual orientation and transgender identity hate crime.
  • True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous, there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness.
  • Lancashire Victims Services If you have been the victim of crime due to your religion, gender, sexual orientation, disability, ethnic background or based on your appearance, Lancashire Victim Services are here to help. They can provide counselling, advocacy and mediation to help you move forward.
  • Lancashire LGBT is proud to support a number of groups and activities across Lancashire that provide a diverse range of opportunities for LGB&T (including non-binary) people.
  • Tell MAMA supports victims of anti-Muslim hate and is a public service which also measures and monitors anti-Muslim incidents.
  • Community Security Trust (CS) helps those who are victims of anti-Semitic hatred, harassment or bias.
  • Neighbourhood Policing Teams. The Lancashire Constabulary website provides a list of Neighbourhood Policing Teams by each area of Lancashire, who you can contact to gather details of your Neighbourhood Policing Team; how to arrange a visit from your Neighbourhood Policing Team and local support agencies. They also have a list of Hate Crime and Third Party Reporting Centres .
  • Victim Support. When you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help.
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