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The UCLan Counselling, Mental Health and Wellbeing team are continuing to provide support for students.

If you would like to access support, please complete our online referral form which can be found here. Alternatively, you can contact the wellbeing team on 01772 893020 or by emailing Wellbeing@uclan.ac.uk 

Please be aware that our telephone, voicemail and email are monitored from 09:00-21:00 Monday to Friday and from 10:00-18:00 on Saturday, Sunday and bank holidays, and we will respond to any emails and messages as soon as possible. 

If you have an emergency that requires immediate assistance from UCLan, please contact UCLan Security, who work collaboratively with our On Call Managers, on 01772 892068, 24 hours a day, 7 days a week. 
If you think you have, or someone you know has, been sexually harassed there is a variety of support options available to both students and staff.

  • Equality, Diversity and Inclusion. The University of Central Lancashire (UCLan) is an Organisation that welcomes and celebrates diversity, a commitment reflected in the shared values of those who work and study with us. Our vision is to strengthen our culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported.
  • Download the UCLan SafeZone app to access a range of safety support and information such as raising an emergency alert, calling for help and setting a check in timer which alerts security if you do not reach your destination in a set amount of time. Please read the link for more information and to download.

For students

  • Your School. If you are a student, you can talk to your academic adviser who will advise on how you can be referred to the Counselling, Mental Health and Wellbeing team.
  • The <i>is the student information and support centre who provide all students with a high quality information and support service. If your query is more specialist, they will help you as much as they can before referring you directly to the team who can help. Find them on the ground floor of the Library.
  • The Student Wellbeing Service can help students experiencing a range of difficulties that are affecting their wellbeing. They offer a confidential, professional service, ensuring that students receive personal support, recognising people as individuals, all with different needs.
  • UCLan Students' Union Advice and Representation Centre. This is a free, confidential, impartial service where students can get advice and information on academic and personal issues, including advice on procedures and representation at hearings. The Advice and Representation Centre is also a hate crime reporting centre
  • Residences Team. If you are a student in Halls, all of the residences have a team of Residence Officers and Assistant Residences Officer. The team can provide you with assistance and support to make your time with us an enjoyable one.
  • Extenuating Circumstances. If you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances.

For staff

  • Sexual Harassment is never ok and is contrary to the  Dignity at Work procedure. You might like to have a read of this to discover more about the procedure including some formal and informal actions that you can take.
  • Human Resource Contacts. If you are a member of staff or manager your HR partner will be able to identify the support that’s available for you.
  • Trade Unions. There are three trade unions that represent staff at the University: Unison, Unite and UCU.
  • Staff Network Groups. The University has a number of staff network groups which you can view on the staff Intranet through clicking the link. These groups provide a forum for staff to discuss issues of mutual interest and the ability to raise issues in a safe environment. They can help new staff settle in, provide networking opportunities across departments and also increase staff knowledge of the University's activities.
  • Counselling. It’s important that you take care of yourself. The Staff Counselling Service offers a confidential, accessible counselling service to all its employees, in line with the  University's mission statement and policies. If you are a member of staff, you can email the Staff Counselling service to request an appointment.

Other sources of support

  • The National Stalking Helpline is run by the Suzy Lamplugh Trust and can give you information and advice on support and options available to you. Call: 0808 802 0300.
  • Paladin is the National Stalking Advocacy service which assists high risk victims of stalking in England and Wales. You can call them on 020 3866 4107 between 9am and 3pm on weekdays except for Wednesdays when it is open 10am to 5pm. You can also email: info@paladinservice.co.uk.
  •  Victim Support can explain the options available to you, provide you with practical help like personal alarms and give you emotional support for as long as you need.
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