The UCLan Counselling, Mental Health and Wellbeing team are continuing to provide support for students.

If you would like to access support, please complete our online referral form which can be found here. Alternatively, you can contact the wellbeing team on 01772 893020 or by emailing Wellbeing@uclan.ac.uk 

Please be aware that our telephone, voicemail and email are monitored from 09:00-21:00 Monday to Friday and from 10:00-18:00 on Saturday, Sunday and bank holidays, and we will respond to any emails and messages as soon as possible. 

If you have an emergency that requires immediate assistance from UCLan, please contact UCLan Security, who work collaboratively with our On Call Managers, on 01772 892068, 24 hours a day, 7 days a week. 
If you think someone you know has experienced a hate crime, there are lots of ways in which you can help them.

Understanding the behaviours associated with hate crimes is a good place to start. Most people will usually describe what has or is happening to them and how it's making them feel.

Hate incidents and hate crime are acts of violence or hostility against a person or property that is motivated by hostility or prejudice towards a person due to a particular characteristic. This could be a disability, race or ethnicity, religion or belief, sexual orientation, transgender identity or an alternative sub-culture hate crime. A victim does not have to be a member of the group at which the hostility is targeted. In fact, anyone could be a victim of a hate crime.

Hate incidents and crimes include bullying, harassment and sexual harassment, which are contrary to the Equality Act 2010, the Student Dignity and Respect Policy and the  University Equality, Diversity and Inclusion strategy. 


  • Are they in immediate danger? If they are in immediate danger or seriously injured, you can call 999 (or 112 from a mobile).
  • Find a safe space. If an incident has just happened, try and find somewhere they feel safe. If this isn't possible and they are scared or fearful you can suggest they call security on 01772 892068 if they are on campus.
  • The AAA Taxis ‘Take Me Home’ scheme allows you to use your UCLan ID Card as a deposit for journeys of £8 and under around Preston City Centre and the university area and pay later. You can reclaim your Card later from the Student Union Finance Office. The number for AAA Taxis is 01772 555444.
  • What is a hate crime? It might be useful to think about what hate crime is and how some of the behaviours are described.


  • Listen. Just taking the time to listen to someone and talk about what has happened can help. These six active listening tips might help you to support them.
  • Give options. When they have finished talking, ask them if they are okay to talk through some possible options.
  • To a Wellbeing Advisor In addition to providing wellbeing support for a range of issues that affect students, a Wellbeing advisor can talk through what support is available, how to make a complaint and put a wellbeing plan in place, in confidence.
  • To Human Resources who can provide advice, guidance and signposting for staff.
  • The UCLan Students' Union Advice and Representation Centre offer a free, confidential and impartial service where an advisor can talk through university procedures, how to complain, what options are available and support you through the process. They can support with checking draft complaints and attending any meetings with the University.


  • UCLan Students' Union Advice and Representation Centre is a third party Hate Crime reporting centre and works with Lancashire Constabulary and True Vision to provide a confidential and free service. Reporting incidents helps the police to know the hot spots for this type of crime. Even anonymous reports can help focus police resources to tackle the issue and students are urged to come forward for support if they are a victim or have witnessed an incident.
  • To the Police. If they want to report directly to Lancashire Constabulary they can use their  online form. If the incident occurred outside of Lancashire they can ring the Counselling, Mental Health and Wellbeing team on 01772 893020 to discuss how to contact their local Police force if they are unsure. If they do not want to talk to the police or fill in the reporting forms, a report of a hate crime can be made by contacting Crimestoppers on 0800 555111. They do not have to give their name and what they say is confidential.
  • Report and Support. Students and staff can report an incident using the University’s Report and Support system. This can be done anonymously or they can request support from an advisor. If they choose to talk to an advisor they will be able to talk through the options and support available, in confidence.
  • University Procedure. If they choose to make a formal complaint to the University about a student or a member of staff there are procedures which set out the steps that need to be followed.

Get Support

Mental Health and Wellbeing

1 in 4 people is affected by a mental health problem in any year and it is estimated that around 1 in 5 people has contemplated suicide or self-harm. Experiencing hate crime can have detrimental effect on a person’s mental wellbeing. If you are worried or concerned about the impact on someone’s mental wellbeing, find out more about how you can help them.

Take care of yourself.

It’s important that you take care of yourself. If you’ve heard something distressing or if something is troubling you, the University's Student Wellbeing Service offers confidential help to students. If you are a member of staff, you can email the Staff Counselling service to request an appointment. You may also wish to view our Mental Health Support pages to see what's available if you are worried about your, or someone you know's mental wellbeing.


There are two ways you can tell us what happened